“Having no problems is the biggest problem of all. If we don’t have any problems, we won’t see any opportunities to improve. Standardised work and processes are the foundation for continuous improvement and employee empowerment.” – Taiichi Ohno (The Toyota Way)
Table of Contents
The consulting process
Our processes are designed to ensure thorough understanding, strategic planning, and effective execution. We begin with an in-depth discovery phase to understand your unique challenges and objectives. This is followed by developing a detailed Statement of Work (SoW) to outline the project scope and deliverables. Our expert team then executes the project with meticulous planning and proactive communication, ensuring timely and high-quality delivery. Finally, we conduct a comprehensive review to evaluate outcomes and ensure all goals are met, fostering continuous improvement and sustained success:
- Discovery: initial meetings, workshops and proposal
- Statement of Work (SoW): understand and agreed the scope, costs and timeline
- The Delivery: planning, execution, and proactive communication
- Review: full retrospective to improve through Continuous Improvement (CI)
Discovery
Our collaboration begins with an in-depth discovery phase, where we take the time to thoroughly understand your business needs, challenges, and goals. During this stage, we conduct detailed consultations and workshops with key stakeholders to gather essential information and insights.
We analyse your current processes, systems, and market position to identify opportunities for improvement and innovation. This comprehensive understanding allows us to tailor our approach and develop a strategy that aligns with your business objectives.
Statement of Work (SoW)
Following the discovery phase, we create a detailed Statement of Work (SoW) that outlines the project scope, objectives, deliverables, timelines, and responsibilities. The SoW serves as a roadmap for our engagement, providing clarity and setting expectations for both parties. It ensures that all stakeholders are aligned and that the project goals are clearly defined. We work collaboratively with you to refine and finalise the SoW, ensuring that it accurately reflects your requirements and sets the foundation for a successful partnership.
Delivery
With the SoW in place, we move into the delivery phase, where our expert team executes the project plan. We leverage our extensive experience and best practices to ensure that each phase of the project is completed efficiently and effectively. Throughout the delivery phase, we maintain open lines of communication, providing regular updates and progress reports to keep you informed. We are committed to meeting deadlines and delivering high-quality solutions that meet your needs. Our agile approach allows us to adapt to any changes or challenges that may arise, ensuring a smooth and successful execution.
Review
The final stage of our approach is the review phase, where we evaluate the outcomes of the project against the initial objectives and deliverables. We conduct thorough assessments and gather feedback from your team to ensure that the project has met your expectations and delivered the desired results. This stage also involves identifying any areas for improvement and discussing potential next steps or future collaborations. Our goal is to ensure that the solutions we have implemented continue to provide value and support your ongoing business success.