Operational excellence is a philosophy that embraces problem-solving and leadership as the key to continuous improvement to help the organisation sustain a competitive advantage in the marketplace.
Operational excellence involves many different facets that include strategic planning, operational management, business transformation, Lean thinking, Six Sigma improvements, continuous improvement, and of course effective Project and Change Management. I have broken this section to explain what Operational excellence is and how it compares to business transformation, as well as go over key concepts and ideas. For more information on how to run a Consulting assignment visit the Consulting section, and for more knowledge on the different discipline please visit the other section of the site on Strategy, Operations and Project Management.
Introduction to Operational Excellence
What is Operational Excellence?
What is Business Transformation?
What is Change management?
Recognising the need for change
Resistance to change and the need for Communications
Implementing Operational Excellence
Business alignment for operational excellence
Choose the right approach
Key roles in operational excellence
Process or value stream management
Procurement and Supply Chain
Kaizen Lean event
DMAIC: Six Sigma
DMADV: Design for Six Sigma
Continuous Improvement (CI)
Combining Kaizen with Six Sigma to ensure CI
Implementation challenges
Sustainability
Key concepts and Tools for Operational Excellence
Voice of the customer, CTQs, and CTCs
Kano model and Its Implications
Kurt-Lewin, ADKAR, and Kotter
SIPOC
Variation and Standard Deviation
Quality at the source
Error-proofing or poka-yoke
Lean principles
Process mapping
FTY, RTY and DPMO
FMEA: Failure modes and effects analysis
Cost of Delay
Process control and the control plan